DEADLANESBETA

Support

Deadlanes · operated by S3 Innovations · [email protected]

Deadlanes is in closed beta and run by a very small team, so the fastest help is usually the Discord. Email works for anything that shouldn't be public — account problems, purchases, privacy requests.

Contact

  • Email: [email protected] — we aim to answer within two business days.
  • Discord: discord.gg/wR8E6QhyPg — patch notes, questions, and the developers answering things.
  • Bug reports: the bug form (about 30 seconds), or the in-app FEEDBACK button in the nav menu, which tags the screen you're on.

Installing the beta

  • iPhone: install TestFlight from the App Store, then open the TestFlight link and tap Accept → Install.
  • Android: open the Google Play testing link, tap Become a tester, then install from the Play Store. It can take a few minutes to appear after opting in.
  • Play in landscape. Your build number is at the bottom of the nav menu — include it in any report.

Account

  • Can't sign in? New accounts must confirm their email first — check spam for a message from [email protected]. The sign-in screen has a resend link. Sign in with Apple or Google also works if you signed up that way.
  • Delete your account: in the app, Profile → Overview → ACCOUNT → DELETE ACCOUNT (two-step confirm), or follow the steps on the account deletion page.
  • Your data: what we collect and why is on the privacy policy. Email us for a copy of your data or any other privacy request.

Purchases

In-app purchases are processed by Apple and Google, never by us, so refunds go through them: Apple refund requests · Google Play refund requests. If a purchase was charged but nothing arrived in-game, email us with the platform and transaction date and we will restore it.

Reporting another player

Long-press a chat message to report it; roster → block to mute someone. Serious issues — harassment, cheating, exploits — can also go straight to email. Please include the callsign and, if you have one, a screenshot.

Known beta limitations

  • Art and audio are partial in places; placeholder assets still appear on some screens.
  • Notification quiet hours are UTC, not your local time.
  • Balance is actively being tuned, and a galaxy-wide season reset is always possible.